Privacy Policy

Last updated: April 2026

Your privacy matters to us. This policy explains what data we collect, how we use it, and your rights.

Data We Collect

Account information — name, email, phone number

Chat messages and conversation history

Uploaded files (images, documents, audio, video)

Payment information (processed by Stripe/FlexPay)

How We Use Your Data

To provide and improve our AI chat services, process payments, personalize your experience, and communicate important updates. We do not sell your personal data.

Data Storage & Security

Your data is stored securely with encryption at rest and in transit. Chat messages are processed by third-party AI providers to generate responses.

AI Providers

Your messages and files are sent to third-party AI providers (OpenAI, Anthropic, Google, xAI, Mistral, DeepSeek, Black Forest Labs, ElevenLabs) for processing. These providers process your data according to their own privacy policies. We do not retain AI-generated content on our servers beyond your conversation history.

Permissions (Mobile App)

Camera & Microphone — to capture photos or record audio for AI conversations. Activated only on user action, never in the background.

Photo/Video/Audio Library — to attach existing media to conversations. We never access your gallery without your explicit selection.

Storage (Android 12 and below) — to save AI-generated images, audio, and exported conversations to your device when you tap Save or Download.

Push Notifications — to notify you when AI responses are ready. You can disable notifications at any time in your device settings.

Your Rights

Request a copy of your data

Request deletion of your account and data

Clear your conversation history at any time

Contact

For privacy concerns, contact us at privacy@eyano.chat or through the app.